At Chalk Farm Flowers, we pride ourselves on delivering high-quality, vibrant blooms to households and businesses across Chalk Farm. As your trusted local florist, we guarantee the freshness of our flowers on every order. Every bouquet is hand-prepared with care and thoroughly inspected before leaving our shop, ensuring only the best flowers make their way to you.
While we take great care in packaging and delivering your flowers, we understand that rare incidents may occasionally occur. Should your order arrive damaged or not as described, please notify us on the day of delivery, ideally providing images of the damage. This helps us assess the situation and process your request promptly.
As part of our Fresh Flowers Guarantee, we assure you that your bouquet will remain fresh and beautifully presentable for a minimum of five days from delivery, provided care instructions supplied are followed. If, within this period, your flowers appear excessively wilted or deteriorate unexpectedly despite proper care, please let us know with supporting photos. We strive to honour our promise of freshness every time.
Your satisfaction is our priority. If your flowers arrive damaged or fail to meet our guaranteed freshness standard within the first five days, we offer the following options based on your preference and circumstances:
All refund and replacement requests must be made within five days of receiving your delivery. We reserve the right to request photographic evidence to process claims efficiently.
We aim to provide exceptional floral arrangements and customer service on every order. If you feel that any aspect of your experience with Chalk Farm Flowers falls short of expectations, please reach out to us with details of your complaint. Our management team carefully considers all feedback and will respond promptly with steps to resolve the issue to your satisfaction. We regularly review complaints to improve our services.
Chalk Farm Flowers has long served the Chalk Farm community, earning the trust of local households and businesses alike. Our dedicated team is committed to upholding the highest standards in flower quality, customer care, and reliable service. If you ever have concerns about your fresh flowers delivery, returns or refunds, please be assured that we will handle your enquiry professionally and courteously every step of the way.
Thank you for choosing Chalk Farm Flowers. We look forward to brightening your spaces with our beautiful, fresh arrangements and outstanding service.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
