These Terms & Conditions ("Terms") govern your access to and use of the online flower delivery services provided by Chalk Farm Flowers ("we", "us", or "our"). By placing an order via our website, you confirm your acceptance of these Terms and agree to abide by them. These Terms apply to all customers residing in or ordering for delivery to Chalk Farm and the surrounding areas.
Chalk Farm Flowers provides an online platform for ordering and delivering fresh flowers and associated products within Chalk Farm and adjacent neighbourhoods. All transactions are subject to availability, delivery feasibility, and these Terms.
1. Browsing and Selection: You may browse our flower arrangements, bouquets, and gift options online. Product images are for illustrative purposes and, whilst we endeavour to accurately depict our arrangements, actual items delivered may vary subject to seasonal availability.
2. Placing an Order: Select your desired product(s), enter recipient and delivery information, and proceed through the checkout process. By completing your order, you confirm the accuracy of all details provided.
3. Order Confirmation: Once your payment is processed, you will receive a confirmation notification with your order number. This confirmation is acknowledgment of your order, not acceptance. Acceptance occurs once we dispatch the item(s).
4. Delivery: We deliver to addresses within Chalk Farm and surrounding areas, as specified at the checkout. Same-day and next-day delivery options may be available, subject to cut-off times and product availability. While we strive to meet your selected delivery date, unforeseen circumstances may result in delays. We are not liable for late delivery where delivery was attempted on the scheduled day.
1. Accepted Payment Methods: We accept secure online payments via the methods indicated at checkout. All prices are listed in Pounds Sterling (GBP) and include applicable VAT unless otherwise stated.
2. Payment Security: All online payments are processed using encrypted, secure technology to help protect your data. We do not store your card details after transaction completion.
3. Order Processing: Orders are only processed upon receipt of full payment. In the event of payment failure or reversal, we reserve the right to cancel your order without liability.
1. Order Cancellation: You may cancel your order by notifying us as soon as possible. If the order has already been prepared or dispatched, cancellation may not be possible, and you may be liable for the full charge.
2. Order Modification: If you need to change your order (such as recipient details or delivery date), please contact us promptly. We will accommodate changes where possible, but cannot guarantee modifications if the order is in progress or already delivered.
3. Non-Delivery: If delivery is not possible due to incorrect address details or the recipient being unavailable, we will attempt to contact you or the recipient. If redelivery is not feasible, flowers may be returned to our shop and arrangements for collection or re-delivery (subject to additional charge) can be made. No refund will be provided for non-delivery due to incorrect or incomplete delivery details provided by the customer.
In the event that certain flowers or products are unavailable at the time of preparation, we reserve the right to substitute with items of equal or greater value, matching the style and colour scheme as closely as possible. Substitutions are made at our discretion, ensuring the overall quality and aesthetic of your order.
We take pride in providing fresh, high-quality flowers. Upon receipt, please inspect your order. If you encounter any issues, such as product damage or dissatisfaction with quality, notify us within 24 hours of delivery. Complaints made after this period may not be accepted, given the perishable nature of flowers.
To help us process your complaint swiftly, please provide: your order number, a description of the issue, and clear photographs of the flower arrangement received. We may offer a replacement, partial refund, or such remedy as deemed appropriate, subject to our assessment and sole discretion.
Due to the perishable nature of flowers, returns are not generally accepted. Refunds or replacements may be offered in line with our "Quality and Complaints" process above. Non-perishable products (e.g., vases, cards) may be eligible for return, provided they are unused, in original packaging, and returned within 14 days of receipt. The customer is responsible for return postage unless the item is faulty or incorrect.
Refunds are made via the original payment method and may take up to 10 business days to process. We reserve the right to limit refunds or exchanges at our discretion.
1. Personal Information: You are responsible for providing accurate and complete recipient and delivery information. We are not liable for delivery issues arising from incorrect or incomplete details.
2. Care of Flowers: To prolong enjoyment, please follow any care instructions provided upon delivery. Flowers are perishable and their lifespan varies by species and environmental factors.
By placing an order, you consent to us collecting and processing your personal information strictly for the purpose of fulfilling your order, processing payment, and providing customer support. We adhere to applicable data protection laws and will not share your personal details with third parties except as necessary for order fulfilment or where required by law.
1. General Provisions: While we make every effort to ensure your flowers are delivered on time and in excellent condition, our liability is limited to refunding or replacing products in line with these Terms.
2. No Consequential Loss: We are not liable for any indirect, incidental, special, or consequential damages (including, but not limited to, loss of profits, opportunity, or goodwill), whether arising out of contract, negligence, or otherwise, even if foreseeable.
3. Force Majeure: We are not responsible for failure or delay in delivering goods due to events beyond our reasonable control, including but not limited to extreme weather, natural disasters, strikes, acts of terrorism, or supply interruptions.
4. Maximum Liability: Our total aggregate liability to you in respect of each order shall not exceed the value of the relevant order.
All content and images on the Chalk Farm Flowers website, including product photographs, designs, and text, are our property or that of our licensors. Unauthorised use, duplication, or distribution of our copyrighted material is strictly prohibited.
We reserve the right to modify these Terms from time to time. Updated versions will be posted on our website with a revised "Effective Date." Continued use of our services after changes constitutes your acceptance of the updated Terms.
These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.
1. Severability: If any part of these Terms is found to be unlawful or unenforceable, that provision will be limited or removed to the minimum extent necessary, leaving the remaining provisions in force.
2. No Waiver: Failure by Chalk Farm Flowers to enforce any provision of these Terms does not constitute a waiver of that or any other provision.
3. Entire Agreement: These Terms constitute the entire agreement between you and Chalk Farm Flowers regarding the provision of online flower delivery services and supersede all previous agreements or representations.
If you have questions, concerns, or require assistance regarding your Chalk Farm flower delivery order or these Terms, please use the customer enquiry form on our website or refer to our FAQs. We are committed to providing a professional and positive customer experience for all floral deliveries throughout Chalk Farm and the surrounding community.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chalk Farm, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chalk Farm.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
